Both lifts are currently in operation. All four escalators are out of service. - Both lifts are currently in operation. All four escalators are out of service. - Both lifts are currently in operation. All four escalators are out of service. - Both lifts are currently in operation. All four escalators are out of service.

FAQs

Q: When are the escalators going to be fixed?

A: We are considering options to improve the reliability of the escalators. Given the age of the tunnels and their Grade II listing, it is a complex process to procure the work necessary to repair or replace this equipment. We are in discussion with conservation agencies to find a solution which meets both our operational needs and their requirements.  We hope the situation will become clearer later this year.

Q: Who pays for the tunnels?

A: The day-to-day upkeep of the tunnels is paid for by tolls collected at the vehicle tunnel. However, because of the Pedestrian and Cyclist Tunnels’ age and Grade II listing, the Transport Authority will have to find money far in excess of its normal maintenance budget to fund these improvements.

Q: How much does it cost to maintain the tunnels?

A: Around £150,000 was spent on maintaining the Tyne Pedestrian and Cyclist Tunnels in 2009-10. In addition, the Tyne & Wear Integrated Transport Authority is investing £500,000 in repairing the vertical lifts and refurbishing the lift shafts.

Q: I never know when the equipment in the tunnels is out of order? 

A: We are doing our best to improve communications. We have improved information at the tunnels so that users know what is working and what isn’t. We are also looking to create a website so that customers can check in advance, this will soon be live at www.tynepedestrianandcyclisttunnels.co.uk  We are also improving our communications through local media. You can also follow the tunnels on Twitter http://twitter.com/yrtunnelvision and search for us on Facebook (Your Tunnel Vision).

Q. How many people use the tunnels?

A: Around 20,000 journeys are made per month through the tunnels. That’s around a quarter of a million people every year. It is fairly evenly split between cyclists and pedestrians.

Q. How safe and secure are the tunnels?

A. The tunnels are CCTV monitored 24 hours a day, and staff are regularly present undertaking cleaning and maintenance.

Q: Who is responsible for the tunnels and who do I contact if I need to?

A: The Tyne and Wear Integrated Transport Authority is ultimately responsible for the operation of the tunnels. If you have a comment or complaint contact:
Mr Paul Fenwick
Tyne & Wear Integrated Transport Authority
Regeneration Directorate
Newcastle City Council
Civic Centre
Newcastle upon Tyne
NE1 8PD
Email: tunnelvision@bradleyomahoney.co.uk

If the matter is urgent, contact the New Tyne Crossing Helpline on 0191 262 4451.